Help Center: Get answers fast and keep your AI program humming
Search best practices, platform documentation, troubleshooting guides, and contact options in one structured experience.
Articles are written with our accessibility and UX guidelines so every team member can navigate quickly.
Browse structured documentation by outcome
We organize help content around the lifecycle of AI search optimization so you know exactly where to start.
Getting started
Workspace setup, authentication, and first-time audit checklists.
- Account provisioning and SSO guides
- Importing locations, products, and FAQs
- Running your first AI audit
Optimization playbooks
Action plans for improving visibility scores and answer quality.
- Structured content templates
- Answer Experience style guide
- Prompt testing and measurement workflows
Integrations & API
Step-by-step instructions for connecting external systems.
- OAuth permissions per connector
- Sandbox vs production best practices
- Error handling and retry logic
Need more help? We are here for you
Our support team prioritizes mission-critical incidents and shares proactive recommendations every week.
Self-service resources
Use the in-app assistant or academy lessons to answer questions instantly.
- Interactive product tours
- Certification tracks with quizzes
- Downloadable implementation templates
Expert assistance
Enterprise SLAs include priority routing, phone escalation, and dedicated Slack channels.
- 24/5 coverage with regional specialists
- Incident retrospectives and prevention plans
- Quarterly roadmap reviews