Privacy policy
Privacy at Zaeo
We believe trust starts with transparency. This policy outlines how we collect, use, and protect your information across the Zaeo platform.
Written in plain language and formatted with accessible typography for quick scanning.
Updated March 5, 2025
Key principles
Your data, protected and respected
We practice privacy by design across every feature, integration, and support workflow.
- We only collect data required to deliver the Zaeo service and improve AI visibility outcomes.
- You control access—role-based permissions, audit logs, and SSO keep participation secure.
- We never sell personal data and only share it with sub-processors who meet our security standards.
Data lifecycle
What we collect and how it is used
Understanding our data lifecycle helps you assess compliance obligations for SEO, GEO, and AEO workloads.
Information we process
Account details, workspace configuration, prompt transcripts, and analytics events required for auditing.
- Optional integrations may sync business data such as product catalogs or location records
- We pseudonymize sensitive fields whenever possible
- Customer content remains owned by you at all times
Retention & deletion
We retain data per contract and delete promptly upon request or termination.
- Deletion requests completed within 30 days
- Backups encrypted and rotated on a rolling 35-day schedule
- Disaster recovery testing performed quarterly
Your rights
Control your information
We honor regional privacy regulations, including GDPR, CCPA, and LGPD.
- Submit data access, correction, or deletion requests via hello@zaeo.ai
- Configure data processing agreements and regional hosting in your admin settings
- Notify us of privacy concerns and we will respond within 24 hours